Credo Studios Support

Everything you rent or buy is in My Credo. On the website, open My Credo. In the Credo app on your phone or TV, choose My Credo. Make sure you're signed in with the same email you used to pay. If a film is missing, see "I bought a film without signing in" below.

When you buy with just your email, we set up a Credo account for that email and send you a "Watch your film" link. That link works for 30 days. To watch after that, or on another device, sign in with the same email. Choose "Sign in without a password" and we'll email you a sign-in link. If you'd like a password, use Forgot password to set one.

Yes, where you see the "Continue with Apple" or "Continue with Google" button. If your Apple or Google email matches your Credo email, you'll land in the same account and see the same films. If you chose "Hide my email" with Apple, Apple gives us a different address, so you may end up in a new, empty account. If that happens, sign out and sign in with your email instead.

On the sign-in page, choose "Sign in without a password", enter your email and select Send sign-in link. Open the email on the device you want to watch on and tap the link. The link in the email works for 7 days. If it doesn't arrive, check your spam folder, then send a new one.

Go to Forgot password and enter your email. If there's a Credo account for it, we'll send a reset link. You can also skip the password and use a sign-in link instead (see above).

That means someone has already used that email with Credo. Maybe you bought a film or a ticket before, or signed in with Apple or Google. Sign in with that email. If you never set a password, choose "Sign in without a password". If you bought a film while signed out and see "Payment received. This email already has a Credo account", sign in with that email and the film will be in My Credo.

Not yourself at the moment. Email support@credostudios.com from your current address and tell us the new one.

A rental lets you watch a film as many times as you like for a set number of days. The number is shown on the film's page before you pay, and it's often 30 days. The days start when you pay, not when you press play. To see how many days you have left, open My Credo.

When you buy a film you can watch it any time, as often as you like, for as long as it's on Credo. It's there in My Credo on every device you sign in on. There's no subscription and no monthly fee.

Yes. Open the film's page while you're signed in and choose Upgrade to a purchase. The price is shown before you pay.

Some films can't be bought inside the phone or TV apps. When that happens, the app shows a code to scan or tells you to visit credostudios.com. Rent or buy there while signed in with the same email, and the film will play in the app too.

Apple TV, Roku, Amazon Fire TV, Android TV and Google TV, Samsung Smart TV and LG Smart TV. On your TV, open its app store, search for Credo and install it. Anything you rent or buy on the website plays on your TV too.

Open Credo on your TV and choose Sign In. Your TV shows a code. Scan it with your phone, or go to credostudios.com/device on your phone or computer and type it in. Then approve the sign-in. The code only works for a few minutes, so if it stops working, go back on the TV and get a new one. On Roku you can also sign in with your email and password.

Make sure you're signed in on your phone with the account that has your films, then try again with a fresh code from the TV. If you're using a family profile, the account holder needs to approve the TV. If you scanned the code and nothing happened, open the link in a regular browser tab, not a private one.

Check your internet connection, then reload the page or restart the app. If it still won't play, try another browser or device. If the problem doesn't go away, email us the film's name and the device you're using (see "Contact us").

In a web browser, your account can play one film on one screen at a time. If you start watching somewhere else, the first screen pauses. Select Play here to watch on this screen instead.

"Expired" means the film can't be watched on this account any more. Either the rental period ended, and you can rent it again from the film's page, or a film you bought has left Credo, since bought films play only while they're on Credo. If you think this is a mistake, contact us.

Not yet. You need an internet connection to watch.

If you pay on the website for a film you already have, we refund the extra payment automatically and email you to let you know. Refunds can take 5 to 10 business days to show on your statement. If you see two charges and didn't get that email, write to support@credostudios.com with the email you paid with, the film and the date.

If you paid in the iPhone, Apple TV, Android, Fire TV or Roku app, your receipt comes from that app store. If you paid on the website, anything we send about your payment goes to the email you paid with, so search that inbox and your spam folder for "Credo". Can't find what you need? Email us the address you paid with and the film, and we'll help.

Film rentals and purchases are final under our Terms. But if something went wrong, like a film that won't play or a payment you didn't mean to make, email us and we'll look into it. If you paid in an app store, the refund request goes to that store.

When a film can be given as a gift, its page shows a gift option. Choose it and enter your friend's email. They get an email with a link and have 30 days to claim the gift. To claim it, they create a free Credo account, and the film shows up in their My Credo. If you've bought the film yourself, gifting it is half price.

Open the link your organization sent you, sign in or create a free account, and claim your access. The page tells you how long your access lasts. If the link says the code is full, paused or expired, contact your organization's coordinator, or email us.

Enter it at checkout on the website, in the promotion code field, before you pay.

We email your tickets, with a QR code for each, right after you buy. If you're signed in with the same email, they're also in My Tickets. Didn't get the email? Check spam, then email us with the event name and the email you used.

Show the QR code on your phone or printed out. The host scans it and you're checked in. If you have more than one ticket, each one has a separate QR code.

Your seats are held. Bring the amount shown in your reservation email, pay the host when you arrive, and show your QR code. If you'd rather skip the cash line, open your reservation and choose Pay now online. Can't make it? Open your reservation and choose Cancel my reservation so your seats go back on sale.

If a screening is cancelled or can't go ahead, email support@credostudios.com within 7 days of the event date. If you paid cash at the door, the host handles any refund. See section 7 of our Terms for details.

Use the unsubscribe link at the bottom of any Credo email, or change your choices in Email preferences. You'll still get the emails we need to send about your tickets and your account.

Go to Your Privacy Choices and turn on "Don't use my activity for ads". If you're signed in, it's saved to your account.

Go to Delete account or the bottom of your Account page. Deleting is immediate and can't be undone, and you lose access to every film on the account. If your account runs screenings or access codes, email us and we'll help.

Email support@credostudios.com or call +1 (828) 482-7336. Tell us the email on your account, the film or event, and the device you're using, and we'll get back to you as soon as we can.